People's Policies - People's Community Clinic

Privacy Information
Personal Information
Communication
Security
Outside Websites
Policy Changes
Notice Concerning Complaints
ADA & Interpretation
Nondiscrimination Statement

Privacy Information

People’s Community Clinic is committed to respecting the privacy of our patients, donors, and friends, and recognizing the need for the appropriate protection and management of personal information shared with us through our website.

For more information about patient privacy: Notice of Privacy Practices [PDF] | Aviso de Prácticas de Privacidad [PDF] Amendment Notice to Privacy Practices [PDF] Enmienda al Aviso de Prácticas de Privacidad [PDF]

Personal Information

The clinic routinely records certain personal information about patients and donors, including your name, address, telephone numbers, email addresses, credit card information, gender, occupation, and personal interests. We also maintain a record of your payments/contributions to us. Any information that we retain is for our own internal medical records or fundraising recordkeeping purposes only. We protect the privacy of individually identifiable information about our patients and are compliant under HIPAA (the Health Insurance Portability and Accountability Act of 1996). Additionally, no donor information is provided to, sold to, or shared with any other third party for any reason, except as required by law.

Whether or not to provide contact or other personal information about yourself on this website is completely your own choice. In general, we ask you to provide information only for the purposes of (1) accepting donations through our online donation form, (2) in response to your request to join our newsletter e-mailing list, or (3) if you choose to identify yourself through our Former Patient information form. Some of the information requested through our donation form is collected so that we can address any issues that may arise with your contribution. We may not be able to process your contribution or inquiries without the requested information.

The majority of our web pages do not require “cookies” or any other identifying mark. You can visit most of our pages without providing us with your personal information or revealing any details about yourself. The only web pages that contain personalized content are those involved in our newsletter opt-in process and our online donation pages. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics. However, individual users will remain anonymous unless you voluntarily provide us with your personal information.

Communication

People’s Community Clinic wants to communicate with you only if you want to hear from us. If you prefer not to receive information from People’s Community Clinic via mail or email, please notify us by calling 512.684.1710 or emailing us at fundraising@austinpcc.org. Please ensure that you include your full name, email address, mailing address, and specify the types of information you do not wish to receive. If you would like to update or correct your email address, mailing address, or other personal information with us, please contact us in the same way. Please note that any requests to remove or update your personal information may take up to ten business days to process an email request and 4-6 weeks to process a request received via postal mail.

Security

We take precautions, including the use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.

Outside Websites

Our websites may contain links to websites operated and maintained by third parties, over which we have no control. Privacy policies on linked sites may differ from our own. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such a site.

Policy Changes

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our website. Those changes will take effect on the date specified in the notice. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent.

NOTICE CONCERNING COMPLAINTS

Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, surgical assistants, medical radiologic technologists, non-certified radiologic technicians, respiratory care practitioners, medical physicists, and perfusionists, may be reported for investigation at the following address:

Texas Medical Board Attention: Investigations 1801 Congress Avenue, Suite 9.200
P.O. Box 2018
Austin, Texas 78768-2018

Assistance in filing a complaint is available by calling the following telephone number:
1.800.201.9353

For more information, please visit our website at
www.tmb.state.tx.us

ADA & Interpretation

People’s Community Clinic is committed to the Americans with Disabilities Act. Reasonable modification and access to communications will be provided upon request.

YOUR RIGHTS

Clients and Applicants Discrimination is Against the Law.

The Texas Health and Human Services Agencies (HHS) are committed to protecting your civil rights as defined by law and recognized in HHS policy and procedures.

Texas HHS and its contractors and licensees will not discriminate against you, directly or through contractual or other arrangements. If you believe that you have been discriminated against in any agency activity, service, or program, immediately contact the Civil Rights Office.

Civil Rights Office

Texas Health and Human Services Commission
Toll-Free Number: 1-888-388-6332 or 512-438-4313

To file a complaint with the Texas Department of Insurance, call the consumer help line at 800-252-3439

To file a complaint with the Texas Board of Medical Examiners, contact: https://public3.tmb.state.tx.us/TMB_SSO_complaint/default.aspx

Nondiscrimination Statement: Discrimination is Against the Law

People’s Community Clinic complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. People’s Community Clinic does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

People’s Community Clinic:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages

If you need these services, contact our Director of Operations, Erica Windwillow, 512-684-1904.

If you believe that People’s Community Clinic has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with an available PCC staff member.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/regulations/complaints-and-appeals/index.html