People’s Community Clinic partners with HealthMark Group, a trusted provider that helps manage medical record releases. We partnered with HealthMark to streamline the process and provide your records more quickly and efficiently. 

To request copies of your Medical Records Online, follow these steps: 

1. Follow the link: https://requestmanager.healthmark-group.com
2. You will be prompted to enter your email.  
   1. You’ll receive an email from HealthMark to log in (no username or password required) 
      1. Click the “Submit Request” button and follow the prompts. 
         1. You’ll receive an email as soon as your records are available for download. 
3. If you need additional assistance, please use the chat feature you can find here: HealthMark Group

Other ways to request your records: 

1. Obtain an authorization to release medical records at any of People’s Community Clinic locations or download the form. You can take the completed form to any of our health center locations. 
2. Or you can fax the form to 512-708-1835 
3. Do I have to remember another username and password? 
   1. Nope! HealthMark’s Request Manager uses email verification and secure links to get you your records quickly, efficiently, and securely – and without yet another username and password to remember! 

How long does it take to process requests?  

1. We process most record requests within 8 business hours. So, one or two business days after you submit your request, your records will be delivered electronically – right to your inbox.

Questions?  

You can see the status of your request at any time inside Request Manager. If you have any other questions, feel free to reach out to HealthMark Customer Service Team at 800-659-4035 or status@healthmark-group.com.